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Airline says airport check-in problems have been fixed, but mobile is still affected

CBC News
Posted: Feb 27, 2018 1:50 PM ET
Last Updated: Feb 27, 2018 1:51 PM ET

Air Canada experienced a computer outage on Tuesday that affected check-in and other processes across Canada, although some functionality seems to have been restored.

The airline was flooded with complaints by social media users complaining of problems logging into their accounts, including checking in at airports.

Problems started in the morning and stretched into the afternoon. On Twitter, Air Canada confirmed it was experiencing what it characterized as a “computer issue” that was affecting the entire system.

The check-in process at airports has now been resolved, but some users are still experiencing problems with mobile and web check-in processes, the airline said, without elaborating.

The company has so far not replied to multiple requests for comment by CBC News.

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Note: “Previously Published on: 27 February 2018 | 6:50 pm, as ‘Computer problems affect Air Canada check-in process – Business’ on CBC RADIO-CANADA. Here is a source link for the Article’s Image(s) and Content”.

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